The secret of large companies to have happy workers | INCAE

The secret of large companies to have happy workers

08 2017 September
Eugene Wit

If you had to choose to work at Google, Apple, or Hewlett-Packard, would you know which one to choose?

In Silicon Valley are these and many more large technology companies, which constantly compete to attract the best talent. During my visit, as part of the INCAE Global MBA tour, I was impressed with the measures they use to keep their team happy.

The truth is that human resources are vital within all organizations and a committed team optimizes performance. This is what I observed during my tour:

1. They understand the different generations, without stereotyping.

Organizations are usually a mix of different generations and each of them has different motivations. At Globant, a company of Argentine origin that has managed to achieve success in Silicon Valley, 80% of its current employees are millennials, which is why they have adapted their offices so that they can work and play at the same time.

They host FIFA championships on PlayStation and have found that this makes them do their jobs better. They have also identified that many of their young people want to be CEOs and entrepreneurs, which is why they finance entrepreneurial initiatives internally.

2. Focus on being inspiring leaders

It is not about giving orders but about inspiring. They form leaders who guide and direct their team to achieve a common purpose, who are followed on their own and not by imposition.

Likewise, make sure staff feel valued and heard. Google regularly conducts polls to find out how people think of its managers. For example, every Friday there is a forum with team members and have various means of communicating their ideas. Everyone has access to Google+ conversations and direct mails to any leader in the company; showing that regardless of their rank in the company, they are very accessible and willing to receive feedback.

3. They work as a team

Collaboration is the key in Silicon Valley, so they invest in environments that promote it. But they go beyond open offices and ping pong tables, it is a culture in which very diverse teams organize to work together on specific projectsregardless of whether they are from different departments or perform different functions.

At Hewlett Packard they implement virtual teams where they connect different professionals around the world and in their offices, multicultural teams are emerging with force, in order to focus their products and services towards the satisfaction of a diverse population.

In the case of Globant, each year they carry out a restructuring where part of the changes is to move employees to new departments, thus taking advantage of previous knowledge in new tasks and providing the opportunity to learn about various areas. These opportunities allow the discovery of new talents in the company and make employees grow professionally.

4. Innovation is the constant

Traditionally, the goal of any business was to be productive; But in Silicon Valley there is a focus on innovation, since it is thought that good results in productivity come by themselves when there is innovation.

A phrase on a wall in the Facebook offices sums up the attitude: "Done is better than perfect", where reference is made to the importance of creating new things all the time. By innovating, people stay in continuous learning and are motivated to create more and better things every day.

5. Impact the lives of others

Beyond a good salary, to obtain typical food buffet lines 24/7 and having gaming rooms in their offices, Silicon Valley workers seek to do the best job of their lives and make an impact on the world. They want to contribute to the planet by offering products and services that make a difference in people's lives, while helping the environment and contributing to society. It's not just about working to cash a check, it exists a greater motivation behind: to improve the world.

Without a doubt, Silicon Valley has created its own culture, which you feel when you arrive, not only in offices, but in coffee shops and on the street. Much of the success lies in satisfying the most important asset of an organization: its people. As future managers, directors or entrepreneurs, we must ensure that we can lead motivated groups and learning from those who are doing well becomes mandatory.

According to studies by the Center for Competitiveness at the University of Warwick, states of happiness and motivation influence increases in employee productivity by up to 20%. So, if we want to bet on a more prosperous and competitive Latin America, promote the creativity of employees and ensure a good organizational culture, become goals par excellence


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