Four pillars of an outstanding manager

February 10 2016
Executive Education INCAE

In such a changing world, the need to have leaders who know how to adjust to the environment and anticipate and take advantage of these changes becomes vital, since it is on them that a large part of the future of companies and the business as such rests.
Becoming an outstanding manager is then the great challenge for those who seek to lead their companies towards the challenges of the XNUMXst century and succeed in the process.
For this purpose, four pillars have been determined that allow defining these leaders of the future:

Character and integrity

It is undoubtedly the most important of the four points. An outstanding leader makes decisions with the interests of the company as the first priority, fulfills his commitments and from there develops trust and credibility, knows himself and practices continuous self-improvement.
In addition, it requests and accepts feedback and for that reason it is accessible to all and treats everyone the same, without arrogance, trusting them and collaborating. He surrounds himself with the best and not necessarily the friendliest, he perseveres, fights and has emotional strength.

Intellectual ability

Behind the character comes the intellectual part. Good leaders must have a good intuition for business, they seek knowledge of the local and international environment and analyze it, as well as with their industry and the trends of other adjacent and / or converging ones.
He is in a continuous process of strengthening his personal skills and abilities in the financial area. An outstanding manager is an expert in finance, because knowing your business in numbers is absolutely essential.
He also understands that the true source of innovation is in others: his collaborators, customers and suppliers. Their role is to establish a mechanism to capture those ideas, process them and innovate.

The focus on results

True leaders have business acumen and clearly define the direction to follow, whether with or without it. They have high levels of discipline, courage, perseverance, and common sense. Always coordinate, feed back, motivate and empower.
Plus, you take control of your operational processes, design and control your critical variables, and make sure your people master those processes as well. He knows how to handle change with courage and, if necessary, is capable of questioning values, perceptions and expectations; that's why it measures everything, especially the results.

Interpersonal skills

Finally an outstanding manager listens, he is not wise in his own opinion. You dedicate at least 30% of your effective time to people, you have the skills to develop your people and the ability to create and support effective teams.
He recognizes that his success depends on others and his leadership is based on supporting the leadership of others, for that same reason he develops leaders and relies on them with the illusion that they will even become better than him, aware that he will have to lead. and other times be led.

Excerpt from the webinar "Strategies to be an outstanding manager", dictated by Professor Esteban R. Brenes, Academic Director of our Senior Management Program, with the collaboration of Professor Julio Sergio Ramírez.


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